Effective Date: Augst 20,2024
Thank you for choosing Muslim.live, where we connect students with qualified tutors for Quran memorization and Islamic studies. We strive to ensure that your experience on our platform is positive and beneficial. This Refund Policy outlines the circumstances under which refunds will be considered and processed.
1. General Refund Eligibility
- Refunds are only applicable to payments made directly through Muslim.live for tutoring services.
- To be eligible for a refund, you must submit a request within 7 days of the payment date.
- Refunds are not available for services that have already been rendered or for sessions that have been attended by the student.
2. Conditions for Refund
- Service Cancellation by Tutor: If a tutor cancels a session or is unable to provide the agreed-upon service, you are entitled to a full refund for that session.
- Technical Issues: If technical problems on our platform prevent a session from occurring, and a reschedule is not possible, you may be eligible for a refund.
- Unsatisfactory Service: If you believe that the service provided by the tutor was not as described or did not meet your expectations, please contact us within 7 days of the session. We will review your case and may issue a partial or full refund at our discretion.
3. Non-Refundable Situations
- Refunds are not provided for missed sessions due to student non-attendance without prior notice.
- Subscription fees, where applicable, are non-refundable once the subscription period has begun.
- Any payments made for services that have already been delivered and were accepted by the student will not be refunded.
4. Refund Process
- To request a refund, please contact our support team at [Insert Contact Email] with your order details and reason for the request.
- Refund requests will be reviewed within 10 business days, and you will be notified of the decision via email.
- Approved refunds will be processed back to the original payment method within 7-14 business days, depending on your payment provider’s policies.
5. Contact Us
- If you have any questions or need further assistance regarding our Refund Policy, please contact us at Support@muslim.live